The Team Behind Your Back Office

We're a dedicated outsourcing partner built specifically for Australian mortgage brokers — handling the admin, so you can focus on building relationships and growing your book.

Our Story

Born from the Broker Industry, Built to Serve It

Brokers' BackOffice was founded with one clear mission: give Australian mortgage brokers the back-office muscle they need to scale — without the overhead of hiring full-time staff.

With teams across Sydney, Manila, Auckland, and Ahmedabad, we bring round-the-clock capacity to handle loan processing, administration, paraplanning, and compliance support — all under one roof.

MFAA-accredited and trusted by brokers across Australia, we've processed thousands of loan applications and helped our clients reclaim their time, their weekends, and their growth potential.

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MFAA Accredited Partner Recognised by the Mortgage & Finance Association of Australia — Member #210056
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Global Team, Local Focus Offices in 4 countries, 100% focused on the Australian mortgage market
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ABN: 82 618 545 305 Australian registered business — fully compliant and professionally operated
Watch Our Story
2 min · See how we work
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Behind the Scenes at BBO
A look at our team, our culture, and how we support brokers every day.
10K+
Applications Processed
200+
Brokers Supported
4
Global Office Locations
98%
Client Retention Rate
Our Values

What We Stand For

Every decision we make comes back to these principles — for our team, our brokers, and our shared clients.

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Broker-First Thinking

Everything we build and every process we refine starts with one question: does this make life easier for our broker partners? We don't exist without them.

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Data Security & Compliance

We handle sensitive financial data every day. Industry-standard security practices, strict access controls, and full compliance with Australian privacy regulations are non-negotiable.

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Speed Without Sacrifice

Fast turnarounds don't mean cut corners. Our trained team moves quickly because our systems and checklists are built right — accuracy is always the priority.

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True Partnership

We're not a vendor — we're an extension of your business. Your growth is our growth. We invest in understanding your processes, your lenders, and your clients.

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Continuous Improvement

The mortgage industry doesn't stand still and neither do we. We constantly refine our processes, upskill our team, and adopt better tools to serve you more effectively.

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Clear Communication

No guessing games. You always know where your application stands, what's been done, and what's next. Transparent reporting is built into everything we do.

Leadership

Meet the Team

View Full Team →
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Andrew Sherlock
Chief Executive Officer
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Operations Lead
Head of Loan Processing
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Compliance Manager
Paraplanning & Compliance
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Client Relations
Broker Success Manager
Trust & Compliance

Accredited. Registered. Accountable.

We meet the standards the industry sets and go beyond them — because your clients deserve nothing less.

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MFAA MemberAccreditation #210056
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Australian BusinessABN: 82 618 545 305
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Data SecurityPrivacy Act Compliant
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AFCA MemberExternal Dispute Resolution
Our Offices

Global Team, Always Available

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Sydney, Australia HQ
Level 49, 8 Parramatta Square,
Parramatta NSW 2150, Australia
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Auckland, New Zealand
125 Queen Street,
Auckland 1010, New Zealand
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Manila, Philippines
Level 24, Philippine Stock Exchange Tower,
Metro Manila, 1634, Philippines
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Ahmedabad, India
Ratnakar, 9 Square Building, Mansi Road,
Vastrapur, Ahmedabad, Gujarat 380015

Ready to Reclaim Your Time?

Join 200+ brokers who've handed their back office to BBO — and never looked back.